Nashville Wraps Terms and Ordering Information
We want to be your favorite wholesale supplier. We work hard to treat you the way we like to be treated, and to have what we sell. If you ever are not completely satisfied with the products or experience with our company we will make it right!
Limited Time Special: Save Big on Shipping for stock orders of $300 or more!
Flat Rate and Shipping Allowance
Our $20 Flat Rate (shipping via FedEx Ground typically) is available on stock orders over $150 of merchandise shipping into the 48 contiguous states. All stock orders over $300 receive a Shipping Allowance up to 15% of the order value. Shipping costs exceeding the allowance will be added to the order.
$20 ships your stock order of $150 - $299
$300 stock orders receive up to 15% Shipping allowance
Shipping is calculated at the check-out page on the total of merchandise. In our experience this allowance covers shipping for the majority of products on the majority of orders however products that are heavy or dimensional may incur some shipping charges. Drop Shipped (Factory Direct), Custom Printed, Special quotations, Sale goods, or close-out products may not qualify for Flat Rate or Shipping Allocations and are subject to be shipped FOB point of origin.
A nominal handling charge is applied to all orders, even those with Flat Rate or Shipping Allowances. Residential addresses incur the normal residential delivery surcharge of $2.75 in addition to any shipping charges including flat rate or shipping allocation. Orders under $150 receive our low shipping rates typically via FedEx Ground which incorporates our volume discounts. All shipments are based on Dimensional Weight of the merchandise, which may be more than actual weight. Expedited shipping services and/or other carriers are available at normal rates, contact customer service for help.
General Ordering Information
All prices are shown in $US dollars (USD). Wholesale only. No minimum order in the US or Canada. A $5.00 small order charge applies to orders with less than $25 of merchandise. A nominal handling charge will be added to all orders except those qualifying for no handling charges. Buyer agrees to pay all freight charges on orders following our shipping terms listed above. Most orders for stock merchandise ship within 24 hours (Monday-Friday). Occasionally during the peak holiday season, shipping lead times may become extended to 48 hours. Normally, because of our quick shipments it may not always be possible to make changes or additions to your order since orders are released immediately into our distribution system. If you need to add merchandise, we will be happy to place an additional order for you.
Nashville Wraps' prices are very competitive. We offer quantity breaks on certain products as shown in our catalog and web site. For more information on Discounts see: Discount Offers at Nashville Wraps
We source the best quality products available; however, if you receive an unsatisfactory product from us please notify our customer service department immediately. We will replace it or refund your money within 90 days of the invoice date. Before returning any products, please contact our Customer Service Department for a Return Authorization and a return address. Buyer may be responsible for return freight charges when products are not defective. Our staff is standing by to take your order and answer any questions you may have about our products or services. Don’t hesitate to call or email our Customer Service Department for any reason. We have a reputation of great customer service, but most customers never need us.
Nashville Wraps strives to maintain the highest level of customer service before, during and after the sale. If you have any problems, questions or concerns please email our Customer Service Department or call 1-800-547-9727. If you are not completely satisfied after speaking with customer care representative you may contact our management by emailing management.
Method of Payment
We accept VISA, MasterCard, Discover and American Express. Credit card orders online are secure. We do not accept orders with COD terms or payments sent in advance. Our terms for credit-approved orders are Net 30 Days. Customers requesting Net 30 terms should contact our Credit Department at 1-800-547-9727 ext. 7. We use Dun & Bradstreet and other recognized reporting agencies for credit information. Merchandise will not be shipped to an account more than 15 days past due and finance charges of 1-1/2% per month will be assessed on all past due accounts. A $20 charge per occurrence will be assessed on all returned checks and account status may be changed to credit card only.
We ship via FedEx Ground, UPS, or USPS (our choice) within the 48 contiguous states. Orders shipped outside the 48 contiguous states into AK, HI and all US Territories (with the exception of Guam which is handled as International) are shipped by FedEx, UPS or the USPS (United States Postal Service), depending on the level of service you require. Air express service is available via FedEx and UPS, however payment of order and freight charges must be secured in advance via credit card. Orders shipping to Tennessee addresses are shipped freight prepaid, FOB Shipping Point. All other orders are shipped freight prepaid, FOB Destination. Buyer agrees to pay all freight charges on orders.
We are pleased to accept Canadian orders directly on our web site. The check-out page will indicate your order total including any duties, tariffs, taxes, brokerage and freight charges. Please allow 10-14 days shipping time for your order to arrive in Canada and clear customs. From point of import, most orders will be delivered by FedEx Ground, Canada Post or the most efficient method according to your area. We have found FedEx Ground to be generally faster and less expensive than US parcel post. COD orders and Flat Rate Shipping are not available in Canada or any other international destination. Using your Canadian address, you may sign up as a new customer here: New Customer Signup.
It's a small world... We ship to most International locations with a $300 minimum order. If you need less than $300 we recommend using a freight forwarding service.
Drop Shipments/Blind Shipments
You sell it... We ship it! Clicking the Blind Shipment box on our check-out page allows you to sell Nashville Wraps products without revealing our name as shipper when we send directly to your customer. The shipping label has your name and address in the "From:" section rather than Nashville Wraps, and there are no prices or Nashville Wraps identification on the packing list. We make a generic statement on the packing list as follows: "This order has been fulfilled from a central distribution center. For returns or problems please contact your vendor". Please keep in mind that although there is no Nashville Wraps name on the shipping documentation our logo or name could be printed on the products or product boxes. This is presently beyond our ability to weed out. Also Nashville Wraps can only guarantee blind shipment from our distribution center. Products we designate as shipping from other locations are not compatible with our blind shipment rules and software and therefore are likely to have Nashville Wraps in the "From" address and a revealing packing list.
California, Florida, Illinois, Tennessee and Texas: These states require a completed Tax Certificate on file in our office to exempt your order from the appropriate state sales tax.
After you finish shopping, click on the shopping cart icon. Then you may login with either of the following: (1) Your Nashville Wraps Customer ID number, or (2) Your email address. Then you will enter your password. For more convenience you may wish to click the check box to "Remember my User ID and Password". When checked the site will automatically log you in for future ordering. If you do not have a Customer ID number and/or password you can simply sign up as a new customer from the login page. You may also place orders by phone at 1-800-547-9727, M-F 8:30AM - 5:00PM CST.
Ordering By Phone
Call us toll-free 1-800-547-9727 from anywhere in the US and Canada. Telephone Hours: Monday - Friday 8:00AM - 5:00PM (CST). Please be prepared with your credit card information and have the stock numbers available for the items you wish to purchase.
Ordering By Fax or Mail
Ordering by fax or via mail is not recommended since we cannot give you accurate totals or let you know the availability of the products you have ordered. Secure online ordering is available directly on our web site. Faxed or mailed in orders cannot be held to our normal service goals for 24 hour shipment. Incomplete information may delay shipment of your order. If you order by fax or mail please give us good contact information and use our order form if possible. You can download an order form here: Order Form Download. Or call us and we'll be happy to fax you one of our order forms.
Product Specifications & Prices
Product prices and specifications are based on information available at the time of posting or printing in our catalog and are subject to change without notice. All dimensions, weight and carton counts are subject to standard deviations. Please be aware that product colors may vary slightly according to dye lot. Prices are shown in $USD.
Personalize your bags, ribbon, labels and boxes! We offer low minimums and quick service on a wide variety of retail packaging and custom products. Call us for details or email our Custom Print Department. Also check out this quick link to printed packaging information on our web site: Custom Printing - Nashville Wraps. Special and printed orders do not qualify for Shipping Allocations or Flat Rate shipping.