To help serve you better, our Customer Care Department wants to address some of our most-asked questions. We hope this list will cover some of your Nashville Wraps questions too.
Do you sell to individuals?
We are a wholesale packaging distributor for retailers. Our intention is to sell business to business. However, we also sell to many small home-based businesses. Please bear in mind that any order under $25 in stock merchandise is assessed a $5 service charge.
Do you have a minimum?
Orders under $25 in stock merchandise will be accessed a $5 service charge.
How much is shipping?
Shipping charges are determined at the time you place your order and are based on the total weight of the products (actual or dimensional) in the order, the shipping address, and sometimes whether the address is located in a commercial or residential delivery area. When ordering online or by telephone, you’ll be informed of exact freight and handling charges before the order is submitted. A nominal handling charge is applied to all orders, even those with a shipping allowance. Click here to see our shipping promotions.
Do you sample your products and how do I order them?
We do sample some of our products for a nominal fee. Please email our Customer Care Department at firstname.lastname@example.org.
How do I make a return?
Not all product returns go to the same location, so it is necessary to call 800-547-9727 or email email@example.com for a return authorization. You may return product via your carrier service of choice.
The product must be returned in its original packaging and in new condition. Please do not mark on the carton,7 but do attach a packing list on the outside of the carton. For a full product credit, return within 30 days of the invoice date. We accept returns within 90 days, applying a 15% ($10 minimum) restocking fee during the 31- to 90-day return period.
Credit is written to the original method of payment. Retain your tracking numbers for the returned merchandise until your credit has been issued. If the total dollar value of the returned items causes the original order amount to drop below the qualifying reduced freight and/or volume discount amount, freight saved and/or discount will be deducted from the refund.
Do you ship internationally?
Yes, we ship to most but not all countries. Orders are transacted in U.S. dollars via a major credit card. After receiving your order detailed with stock numbers, respective quantities, and complete billing and shipping information, we quote the product total, estimate shipping costs and make arrangements for delivery. The total invoice including shipping will be charged in advance.
FedEx International Economy freight charges will apply and a $300 USD in-stock merchandise minimum order is required for international shipments. For additional international questions, click here.
International inquiries, please email firstname.lastname@example.org.
What is my online login & password? How do I change it?
Please enter your Customer ID number under My Account. Your ID number can be found on your catalog next to your mailing address. You can also use your phone number including area code or email address. If you forget your password, click the “Email My Password” button. For security, the password will be emailed to the email address on your account.
Alternatively, you may contact us by phone at 1-800-547-9727 during normal business hours or email at email@example.com.
Do you allow local Nashville, TN orders to be picked up? Do you have a showroom? Do you have traveling sales reps?
Unfortunately, we do not have a showroom at our facility or the ability to accommodate order pick up by the customer since we have more than one warehouse. We encourage you to shop our catalog online or call in your order and let us ship it to you. Local shipping normally arrives the next business day if ordered before 2:00 pm.
We also do not have traveling sales reps. Since Nashville Wraps has thousands of customers across the country and internationally, it would be impossible to personally visit everyone without having to raise prices significantly. If you have product-related questions or need help with branding your store or business, please contact our Customer Care Department at 1-800-547-9727, 8:00-5 CST, M-F.
Please explain the dimensions of a particular product?
Most product measurements are listed in width, depth and height order.
Which cello bag will fit my product?
What stretch loop do I need for my product?
Do you make custom products like bags or boxes with special sizes or colors?
We can help you with custom packaging. Keep in mind that minimum order requirements can be high. Please contact us at 1-800-547-9727 ext. 4 for details or email firstname.lastname@example.org. For more questions on custom printing, see our Printing FAQs here.
Can I buy a certain product in a smaller quantity?
We regret that we are unable to break up our packages or cases into smaller quantities.
How much shred is in an 8 oz. bag or a 10 lb. box?
There are about 25 handfuls of crinkle cut shred in an 8 oz. bag and 500 handfuls in 10 lb. box. It takes about 6-8 handfuls for an average size basket. It takes less shred if you are using a basket box with an insert or other filler like newspaper or kraft paper first. See our video on using shred here.
How much weight will a shopping bag hold?
Generally our shopping bags hold up to 4 lbs., but it is relative according to the product.
What is a cutter box? Do I need scissors?
The term “Cutter Box” is used for the smaller 85′ and 100′ rolls of gift wrap. Often this size gift wrap roll is shipped in a dispenser box. Yes, you do need scissors to cut the paper off the roll.
We hope this answered many of our frequently asked questions. For additional questions, see our FAQ’s here or contact our Customer Care Department at 1-800-547-9727, 8:00-5 CST, M-F or message us here.