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Nashville Wraps Wholesale Gift and Food Packaging
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ECO-FRIENDLY WHOLESALE GIFT and GOURMET PACKAGING
 
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Customers

Customer Care FAQ

International Ordering

Do you ship to international customers?

Yes, we ship to most but not all countries. Orders are transacted in U.S. dollars via a major credit card. After receiving your order detailed with stock numbers, respective quantities, and complete billing and shipping information, we quote the product total, estimate shipping costs and make arrangements for delivery. The total invoice including shipping will be charged in advance.

FedEx International Economy freight charges will apply and a $300 USD in-stock merchandise minimum order is required for international shipments. If interested, please email customerservice@nashvillewraps.com.

I’m an international customer but have a U.S. address; does the minimum apply?

The international order requirement does not apply; however, orders under $25 in stock product are assessed a $5.00 service charge. See our Terms and Ordering Information page for other relative information.

Using your U.S. address you may sign up as a new customer here: https://www.nashvillewraps.com/NewCust.ww?Action=Add. After providing the required information, your account will be available to accept orders. For more information, please visit our Terms and Ordering Information page, or call 800-547-9727 between 8:30 AM and 4:30 PM Central Time, Monday through Friday.

Do you ship to Military Bases using their APO and FPO addresses?

Yes, we do ship to APO/FPO military addresses. There is a $50 minimum order in stock merchandise.

After receiving your order detailed with stock numbers and respective quantities, we quote the product total, estimate shipping charges, and make arrangements for USPS Priority Mail delivery. The total invoice including shipping will be charged in advance. Also see “individuals using their APO/FPO addresses.”

Do you ship to individuals using their APO and FPO addresses?

Yes, we do ship to individuals using their APO/FPO addresses ordering a minimum of $300 (negotiable) in stock merchandise. To avoid the minimum, you might consider having your order sent to a friend or relative located in the States.

The USPS requires customs forms when sending to an APO/FPO address making this a manual operation versus processing in our fully automated distribution centers. After receiving your order detailed with stock numbers and respective quantities, we can quote the product total, estimate shipping charges, and make arrangements for USPS Priority Mail delivery. The total invoice including shipping will be charged in advance. Please include your complete shipping address with your reply.

Do you ship to Guam?

Yes we ship to Guam. The minimum order requirement is $300 in stock merchandise.

Even though Guam is a U.S. Postal Territory, the USPS requires customs forms when sending parcels to Guam. The requirement of customs forms makes this a manual operation for us versus processing in our fully automated distribution centers. After receiving your order detailed with stock numbers and respective quantities, we can quote the product total, estimate shipping charges, and make arrangements for delivery. The total invoice including shipping will be charged in advance. Please include your complete shipping address with your reply.

To avoid the $300 minimum order requirement, you might consider having your order sent to a friend or relative located in the States.


Online Ordering

If I exit my cart will the information be lost?

Information in your cart is retained for a period of 30 calendar days before it is deleted automatically.

My quantities keep reverting back to one. How do I change my order quantity?

It is necessary to click “Update” after changes are made to order quantities and before moving to another page or submitting your order. Entry fields do not accept changes without confirmation and will revert back to the default quantity of one.

How do I set up an account with Nashville Wraps®?

Click this link https://www.nashvillewraps.com/NewCust.ww?Action=Add to sign up as a new customer. After providing the required information your account will be available to accept orders. If you have ever ordered from us or have received our catalog, you have an account and should not create a duplicate account. To retrieve your login information, or if you need additional assistance, please do not hesitate to call 800-547-9727 between 8:30 AM and 4:30 PM Central Time, Monday through Friday. One of our sales team will be pleased to help you.

Can I change my order after I submit it or after it invoices?

You may contact us. If your order has not yet invoiced, you will be able to make changes; however, since orders process very quickly, it is often too late to make changes. Our fulfillment centers are fully automated, and when your order invoices it is merged with many other orders on multiple conveyors. Quick invoicing is necessary to reach our goal of shipping within 24 hours (excluding weekends). Orders usually invoice within 30 minutes of being submitted. If they are submitted after 5:00 PM Central Time they will invoice by 6:00 AM on the next business day.

I need a copy of my invoice. How do I get it?

You may view or print copies of your orders from your account on our website. After logging in using your customer ID and case sensitive password, just double click on the desired order date. This will display the order detail. You may print using your browser print commands.

Do you process an online order more quickly than an order placed by telephone?

There is no difference. We do recommend that new customers call in your first few orders. Our agents can give you guidance on things you might otherwise miss, such as quantity price breaks, volume pricing and general product knowledge.

How do I change my mailing address?

To change your mailing address online, log in at https://www.nashvillewraps.com/Login.ww??Caller=MyAccount.ww. A successful log in will take you to the My Account tab; click “Edit Information” then after making your changes drop to the bottom of that edit page and click “Submit Changes.”

If you have a problem, please call customer service at 800-547-9727 Monday-Friday 8:30 to 4:30 PM CST. We are here to help you.

Shipping Charges

What will my shipping/freight charges be?

Shipping charges are determined at the time of order input and are based on the total weight of the products in the order, the shipping address, and sometimes whether the address is located in a commercial or residential delivery area. When ordering online or by telephone, you'll be informed of exact freight and handling charges before the order is submitted.

Do you offer free freight?

Stock orders of $300 and up receive FREE SHIPPING inside the contiguous United States. A nominal handling charge is applied to all orders, even those with Free Shipping. Free Shipping orders are sent via our choice of carrier but typically FedEx Ground. Printed, Special Order or Custom Quoted products do not always qualify for Free Shipping. Orders under $300 receive our low shipping rates with FedEx Ground which incorporate our volume discounts. Expedited shipping services and/or other carriers are available at normal rates, contact customer service for help..

Can I use my shipper account for my order?

Our fulfillment operation is fully automated and does not include an option for third party carrier accounts. Freight charged on your order is determined by total weight before your order goes to the fulfillment process. And the packaging is determined by several factors including bin availability at the time the item(s) is picked.

I removed items from my cart, but my freight amount went up instead of down. Why?

This scenario indicates your order had been 100 or more lbs. in weight allowing it to take advantage of the 100 lb. reduced rate tables. When you removed items, the weight dropped below 100 lbs. taking the freight back to the higher rate tables. This happens just over and just under the 100 lb. mark.

Why did you send my small item in a large box?

Our fulfillment operation is fully automated and sometimes computer programs are not written to make the same choices that we would make and sometimes they make better choices. Either way the freight is determined by total weight before your order goes to the fulfillment process. And the packaging is determined by several factors including bin availability at the time the item(s) is picked.

How quickly will I receive my order?

Our goal is to ship your order for stock merchandise within 24 hours, excluding weekends, pending payment approval. We ship via FedEx and UPS. For transit time to your state, please click on the delivery map shown with every product. The estimated transit/delivery time frame is after the item(s) leave the fulfillment facility.

Do you offer expedited shipping?

Yes we do. On the checkout page, look under Ship Methods and click the down arrow to view all the shipping methods and respective quotes for your order. A thorough review of your checkout page before submitting will help prevent unwanted services and charges.

Expedited shipping is valid only for “in stock” items, not for items marked “available” as those items are drop shipped directly from different locations.

Pricing & Discounts

Are your prices wholesale?

Our website and catalog prices are wholesale.

How much is your nominal handling fee?

The handling fee averages around 1% and is added to the freight cost.

Do you offer discounts?

We offer quantity breaks on certain products as shown in our catalog and web site.If you have larger quantities or special needs, please contact our Volume Sales Team by clicking this link. For more information on Discounts see: Discount Offers at Nashville Wraps

Do you have a minimum order?

Orders under $25 in stock merchandise will be accessed a $5.00 service charge.

Backordered Items

Was I charged for my backordered item?

You are not charged for any item until it has invoiced and shipped. Expected arrival dates are the manufacturer’s estimated date. Our normal procedure is to ship all backordered items at the same time. Your backorder should arrive in 3-7 business days (we ship from Tennessee) after it is available to us.

Please let us know if there are items that will not be restocked in time to meet your needs. We apologize for any inconvenience this may cause.

Will I be notified when my backorder ships?

Yes, if you have provided us with your current email address and opted in for email notices of shipments.

Will I be charged extra shipping on my backorder?

Total freight costs are calculated before your order is submitted. For backordered items you will not pay additional shipping costs beyond your original freight charge. Our normal procedure is to ship all backordered items at the same time, occasionally holding items until your complete order is ready to ship. You are not charged for any item until it has invoiced and shipped.

General FAQ

Do you offer blind shipments?

Yes, we do have a blind shipment option available. You sell it, we ship it! Clicking the Blind Shipment box on our checkout page allows you to sell Nashville Wraps products without revealing our name as shipper when we send directly to your customer. The shipping label has your name and address in the “From” section and there are no prices or Nashville Wraps identification on the packing list. We make a generic statement on the packing list as follows: “This order has been fulfilled from a central distribution center. For returns or problems please contact your vendor.” Please keep in mind that although there is no Nashville Wraps identification on the shipping documentation, our logo or name could be printed on the products or product boxes. This is presently not within our capabilities to remove. Also Nashville Wraps can only guarantee blind shipment from our central distribution center. Products we designate as shipping from other locations are not compatible with our blind shipment rules and software and therefore are likely to have Nashville Wraps in the “From” address and a revealing packing list.

Why did you discontinue an item?

When an item has been discontinued or closed out, it either is not popular enough or our supplier no longer manufactures the item. If the item is popular, our purchasing department searches for a new supplier and if found, you will see that item return to inventory. It may be possible to “special order”, so if interested please call 800-547-9727 (M-F 8:30-4:30 PM CST).

Will my hair dryer work for the shrink film?

A hair dryer isn't made for this purpose. A hair dryer may take longer to shrink the wrap, and depending on how often it's used, may prematurely burn out. Please consider our Professional Heat Gun w/Variable Heat Settings for your shrink wrapping needs.

What is a cutter box?

Cutter Box is a term used for the smaller 85' and 100' rolls of gift wrap. Often the roll is shipped in a dispenser box.

Can I buy smaller quantities than the unit packs?

We regret that we are unable to break up our packages or cases into smaller quantities. We are wholesalers and therefore do not package our merchandise. Our manufacturers pre-package all merchandise before shipping to our warehouse.

Do you send samples?

We do sample some of our products for a nominal fee. Please contact our Customer Care Department at 1-800-547-9727 for details.

How do I make a return?

Not all product returns to the same location so it is necessary to call 800-547-9727 or email customerservice@nashvillewraps.com for a return authorization. You may return product via your carrier service choice.

The product must be received here in its original packaging and in new condition. Please do not mark on the carton but do attach a packing list on the outside of the carton. For full product credit, return within 30 days of the invoice date. We accept returns within 90 days, applying a 15% ($10 minimum) restocking fee during the 31- to 90-day return period.

Credit is written to the original method of payment. Retain your tracking numbers for the returned merchandise until your credit has been issued. If the total dollar value of the returned items causes the original order amount to drop below the qualifying reduced freight and/or volume discount amount, freight saved and/or discount will be deducted from the refund.

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