Nashville Wraps Terms and Ordering
Flat Rate and Free Shipping: Stock orders of
$150 up to $300 shipping inside the contiguous United States receives a flat rate
shipping charge of only $15 or less if *actual shipping charges are lower. Stock
orders of $300 and up are shipped free! A nominal handling charge is applied to
all orders, even those with Flat Rate or Free Shipping. Flat Rate and Free
Shipping orders are sent via our choice of carrier but typically FedEx Ground.
Printed, Special Order or Custom Quoted products do not qualify for Flat Rate or
Free Shipping. Orders under $150 receive our standard shipping rates with FedEx
Ground which incorporate our volume discounts. Expedited shipping services
and/or other carriers are available at normal rates, contact customer service
General Ordering Information:
All prices are shown in $US dollars (USD).
Wholesale only. No minimum order in the US or Canada. A $7.50 small order charge
applies to orders with less than $25 of merchandise. A nominal handling charge will be added to all orders except those
qualifying for no handling charges. Buyer agrees to pay
all freight charges on orders following our shipping terms listed above. Most orders
for stock merchandise ship within 24 hours (Monday-Friday). Occasionally during
the peak holiday season, shipping lead times may become extended to 48 hours.
Normally, because of our
quick shipments it may not always be possible to make changes or additions to your
order since orders are released immediately into our distribution system. If you
need to add merchandise, we will be happy to place an additional order for you.
We offer quantity breaks on certain products as shown in our catalog and web site.
For more information see our
Offers info Page. If you have larger
quantities or special needs, please contact our
Team by clicking this link. Lastly, you can usually find exceptional deals by
We source the
best quality products available; however, if you receive an unsatisfactory
product from us please notify our customer service department immediately. We
will replace it or refund your money within 120 days of the invoice date.
Before returning any products, please contact our Customer Service Department
for a Return Authorization and a return address. Buyer may be responsible for
return freight charges when products are not defective. Our staff is standing by
to take your order and answer any questions you may have about our products or
services. Don’t hesitate to call or email
email@example.com for any reason. We have a reputation of great customer
service, but most customers never need us.
Wraps strives to maintain the highest level of customer service before, during
and after the sale. If you have any problems, questions or concerns please
our Customer Service Department
or call 1-800-547-9727. If you are not completely satisfied after speaking with
customer care representative you may contact our management by
Method of Payment:
We accept VISA, MasterCard, Discover and American Express. Credit card orders online
are secure. We do not accept orders with COD terms or payments sent in advance.
Our terms for credit-approved orders are Net 30 Days. Customers requesting Net 30
terms should contact our Credit Department at 1-800-547-9727 ext. 7. We use Dun
& Bradstreet and other recognized reporting agencies for credit information. Merchandise
will not be shipped to an account more than 15 days past due and finance charges
of 1-1/2% per month will be assessed on all past due accounts. A $20 charge per
occurrence will be assessed on all returned checks and account status may be changed
to credit card only.
Ordering/Shipping (USA): We ship via FedEx
Ground, UPS, or USPS (our
choice) within the 48 contiguous states. Orders
shipped outside the 48 contiguous states into AK, HI and all US Territories (with
the exception of Guam which is handled as International) are shipped by FedEx, UPS
or the USPS (United States Postal Service), depending on the level of service you
require. Air express service
is available via FedEx and UPS, however payment of order and freight charges must
be secured in advance via credit card. Orders shipping to Tennessee addresses are
shipped freight prepaid, FOB Shipping Point. All other orders are shipped freight
prepaid, FOB Destination. Buyer agrees to pay all freight charges on orders.
Ordering/Shipping (Canada): We are pleased
to accept Canadian orders directly on our web site. The check-out page will indicate
your order total including any duties, tariffs, taxes, brokerage and freight charges.
Please allow 10-14 days shipping time for your order to arrive in Canada and
clear customs. From point of import, most orders will be delivered by FedEx Ground,
Canada Post or the most efficient method according to your area. We have found FedEx
Ground to be generally faster and less expensive than US parcel post. COD orders
and Flat Rate Shipping are not available in Canada or any other international destination.
Using your Canadian address, you may sign up as a new customer here:
New Customer Signup.
(International): It's a small world... We ship to most International
locations with a $300 minimum order. If you need less than $300 we recommend
using a freight forwarding service such as Bongo International. Bongo will allow
you to establish your own exclusive US Shipping address. Enjoy all the benefits
of ordering as a US customer such as a low minimum order. See the
FAQ on International Ordering for easy answers
to your questions.
For more detail on placing an International order through Bongo International
take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through
live chat or by
e-mail. They will
be glad to assist you. Your order will be shipped to their Bridgeport, Connecticut
warehouse and then consolidated with any other purchases you might have from other
U.S. companies. Nashville Wraps orders under $25 in stock product are assessed a
$7.50 service charge. For further questions about international ordering, please
- Set up your Bongo International account to get
your very own U.S. address. Click on the Bongo image above to begin easy International
- Return to our site and enter your new U.S. address
supplied by Bongo here: New Customer Signup.
- Add items to your shopping cart and proceed
- Use the credit card that you have on file with
Bongo as the payment method. No exceptions.
- Complete and submit your order.
Drop Shipments/ Blind Shipments: You sell
it... We ship it! Clicking the Blind Shipment box on our check-out page allows
you to sell Nashville Wraps products without revealing our name as shipper when
we send directly to your customer. The shipping label has your name and address
in the "From:" section rather than Nashville Wraps and there are no prices or Nashville
Wraps identification on the packing list. We make a generic statement on the packing
list as follows: "This order has been fulfilled from a central distribution center".
For returns or problems please contact your vendor". Please keep in mind that although
there is no Nashville Wraps name on the shipping documentation our logo or name
could be printed on the products or product boxes. This is presently beyond our
ability to weed out. Also Nashville Wraps can only guarantee blind shipment from
our distribution center. Products we designate as shipping from other locations
are not compatible with our blind shipment rules and software and therefore are
likely to have Nashville Wraps in the "From" address and a revealing packing list.
California, Florida, Illinois, Tennessee and Texas
These states require a completed Tax Certificate
on file in our office to exempt your order from the appropriate state sales tax.
After you add your first order selection to your cart, the site will send you to
the login page. There you may login with any one of the following: (1) Your Nashville
Wraps Customer ID number or (2) Your phone number or (3) Your email address. Then
you will enter your password. For more convenience you may wish to click the check
box to "Remember my User ID and Password". When checked the site will automatically
log you in for future ordering. If you do not have a Customer ID number and/or password
you can simply sign up as a new customer from the login page. You may also place
orders by phone at 1-800-547-9727, M-F 8:30AM - 5:00PM CST.
Ordering By Phone:
Call us toll-free 1-800-547-9727
from anywhere in the US and Canada. Telephone Hours: Monday - Friday 8:30AM - 5:00PM
(CST). Please be prepared with your credit card information and have the stock numbers
available for the items you wish to purchase.
Ordering By Fax or Mail:
Ordering by fax or via mail is not recommended since we cannot give you accurate
totals or let you know the availability of the products you have ordered. Secure
online ordering is available directly on our web site. Faxed or mailed in orders
cannot be held to our normal service goals for 24 hour shipment. Incomplete
information may delay shipment of your order. If you order by fax or mail please
give us good contact information and use our order form if possible. You can download
an order form here <Order Form Download>
Or call us and we'll be happy to fax you one of our order forms.
Product Specifications &
Prices: Product prices
and specifications are based on information available at the time of posting and
are subject to change without notice. All dimensions, weight and carton counts are
subject to standard deviations. Please be aware that product colors may vary slightly
according to dye lot. Prices are shown in $USD.
Email Acknowledgements: You may opt in/out
of email notifications of promotions, order and/or shipping acknowledgements by
visiting the "MY ACCOUNT" section of our web site. We
value your time and privacy, therefore we do not sell or exchange your information
Personalize your bags, ribbon, labels and boxes! We offer low minimums and quick
service on a wide variety of retail packaging and custom products. Call us for details
or email our Custom
. Also check out this quick link to printed packaging information on our web site:
Custom Printing - Nashville Wraps Special
and printed orders do not qualify for Flat Rate Shipping.